As a small business owner, it's important that you are aware of any privacy issues that may arise when dealing with clients. The Privacy Commissioner has released a guide which explains how you can deal with privacy complaints directed at your business.
The guide provides information on the steps involved in managing the privacy complaint process, including:
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determining if the complaint refers to personal information as defined by the Privacy Act
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identifying the privacy principle the complaint relates to
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applying the appropriate privacy laws and communicating effectively with the complainant
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reviewing procedures or policies that may have been highlighted by the complaint.
The Guide to handling personal information security breaches (PDF, 1.2MB) is available on the Office of the Privacy Commissioner website.