Webinar for NSW businesses

Dale Whyte
Event sponsor:
NSW Government
Event organiser:
Enterprise Plus

From time to time service failures occur, it's how your staff and business deals with customer complaints that make all the difference. Learn how to embrace a complaint as an opportunity culture. A concept the service recovery paradox identifies that if a complaint is handled well, the customer can be more satisfied than if nothing had gone wrong!

Topics covered:

  • understand what is service recovery and the service recovery paradox
  • understand the customer complaint iceberg
  • learn about 10 service recovery tactics.

After the webinar, you will be able to:

  • develop and implement an effective service recovery process for your business
  • minimise negative social media reviews from dissatisfied customers
  • drive repeat business, customer loyalty, and positive word of mouth promotion.
  • Cost:Free
  • Date:Wed 5 Apr 2023
  • Time:1:00 - 2:00 pm AEST
  • Location:Online

Register for this event through Business Connect