Conflict resolution essentials
Last Updated: 30 January 2023
This workshop has been developed to assist individuals to better identify and manage conflict in the workplace.
Workshop for TAS businesses
- Event organiser:
- Tasmanian Chamber of Commerce and Industry
This workshop has been developed to assist individuals to better identify and manage conflict in the workplace. It will take a close look at the following:
- causes of conflict
- conflict resolution styles
- manage negotiations to resolve conflict
- turning conflict into opportunity
- complaints resolution process.
Learning outcomes:
- a personal action plan
- know and understand causes of conflict
- apply conflict resolution strategies
- greater confidence dealing with conflict in the workplace.
This course is designed for all people working in the ‘front line’ of business:
- sales people
- customer service staff
- telephone enquiry staff
- receptionists
- personal assistants
- sales assistants
- field staff.
- Cost: $157.50 to $260.00
