Workshop for TAS businesses

Event organiser:
Tasmanian Chamber of Commerce and Industry

This workshop has been developed to assist individuals to better identify and manage conflict in the workplace. It will take a close look at the following:

  • causes of conflict
  • conflict resolution styles
  • manage negotiations to resolve conflict
  • turning conflict into opportunity
  • complaints resolution process.

Learning outcomes:

  • a personal action plan
  • know and understand causes of conflict
  • apply conflict resolution strategies
  • greater confidence dealing with conflict in the workplace.

This course is designed for all people working in the ‘front line’ of business:

  • sales people
  • customer service staff
  • telephone enquiry staff
  • receptionists
  • personal assistants
  • sales assistants
  • field staff.
  • Cost: $157.50 to $260.00