Natural Disasters and Emergencies - Customer Assistance NSW

Transport for NSW offers a range of free replacement products and services if you have been affected by a natural disaster or emergency.

What you get?

Free replacement vehicle and vessel licensing and registration products, Roads and Maritime E-toll tags, and certain inspections.

Who is this for?

Roads and Maritime customers affected by a New South Wales disaster or emergency.


The following products can be replaced for free if you have been affected by a natural disaster or emergency:

  • driver licence (including learner, P1, P2 and unrestricted)
  • mobility Parking Scheme (MPS) permit
  • NSW Photo Card
  • boat licence
  • personal Watercraft (PWC) licence
  • certificate of Registration for a vehicle and/or vessel (and registration label if applicable)
  • number plates (number plate reissue, remake or hold fees may also be waived)
  • Roads and Maritime Services E-toll tag
  • learner driver log book.

Some fees may also be waived, including:

  • transfer vehicle or vessel registration
  • late vehicle or vessel registration transfer surcharge
  • vehicle or vessel registration cancellation fee
  • inspection fees for written-off vehicles
  • number plate reissue, remake and hold fees.

Assistance is available for 6 months after a natural disaster or emergency has been declared.

What are the eligibility criteria?

To be eligible, you must:

  • be a Roads and Maritime customer who has been genuinely affected by a NSW natural disaster or emergency
  • have been living in, had a vehicle garage address, or were visiting a natural disaster or emergency affected area in New South Wales.

How do you apply?

You can find out more about eligibility and how to apply at Natural Disasters and Emergencies - Customer Assistance.

Contact information