Customers | business.gov.au

COVID-19 update: The Government has announced a mandatory code of conduct for commercial tenancies. You can find this information and stay up-to-date on the latest support for business on our coronavirus page or by calling 13 28 46.×

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How to communicate with customers

Learn how to provide excellent customer service and find the best way to communicate with your customers.

How to manage customer relationships

Understand how to build, manage and measure customer relationships.

How to manage customer complaints

Learn how to deal with customer complaints and develop processes for your business.

Refusing service

Find out when you can and cannot refuse service to customers.

Installing video surveillance

Understand privacy and surveillance laws if you're about to install video surveillance in your business.

How to protect your customer's information

Find out if your business handles personal information, and how to protect it.