business.gov.au puts the needs of businesses first. It’s a single entry point for the Australian business community to access information from all 3 levels of government.

We make it easier for you to find information. We collate information and resources from government into 1 website to reduce the number of websites you need to visit.

The business.gov.au website has been online for over 20 years and is regularly updated to meet the needs of businesses. It is the Australian Government’s primary website for the business community.

Our website is for everyone in the Australian business community, including start-ups, small and medium businesses, family enterprises and business advisers.

Our vision is that business.gov.au is your first port of call when you have questions about starting, running or growing a business in Australia.

Information on business.gov.au

When we write information on the website, we make sure we:

  • write in a way so that as many people as possible can understand and access it
  • provide practical, step-by-step information in plain English
  • aim for a year 7 reading level or lower
  • use examples, including case studies and customer stories, to bring our information to life
  • use techniques to make sure that business.gov.au ranks highly in search engines
  • test our information and tools with real businesses
  • ensure our information is reviewed for accuracy by relevant government agencies
  • update the website continuously to make sure the information is current and relevant to our audience.

Please get in touch with us if you see broken links or inaccurate or out-of-date information.

Services and tools on business.gov.au

business.gov.au has a number of free tools and resources to help you and your business succeed. We provide:

  • a guide to help you start a business
  • information about planning and marketing a business, employing people and more
  • news articles announcing new grant opportunities, reminders about running a business, and available workshops and events
  • email updates delivered directly to your inbox so that you get the latest news, opportunities, business information and events and workshops.

We also have search tools to help you find:

Policies and legal information

Content and social media policy

We use the business.gov.au content and social media policy to make decisions about what we publish on our website and social media channels.

If you’d like us to promote or publish information, please read our policy before sending a content request.

Accessibility

We’re committed to making business.gov.au as accessible and usable as possible.

We aim to meet the Australian Government Digital Service Standard, which includes the Web Content Accessibility Guidelines version 2.0 (WCAG 2.0) standard at level AA.

You can contact us for assistance if you need help accessing our information.

Website availability

We frequently upgrade our website to make sure our users get the best experience possible. You can find out when we’re performing maintenance on our service availability page.

Who manages business.gov.au?

The business.gov.au website is a service of the Business Entry Point Initiative.

The Initiative is funded by the Australian Government and coordinated by the Department of Industry, Science and Resources (DISR). Our website goes hand-in-hand with the business experts at our Contact Centre.

Learn more about DISR.

Department of Industry, Science and Resources

Can I link to business.gov.au from my website?

Yes! You’re welcome to link to business.gov.au from other business-related websites.

Check our copyright page for more information.

Feedback – compliments, complaints, suggestions

Feedback includes compliments, complaints, suggestions or any information about our:

  • website, live chat, phone or digital channels
  • program delivery
  • face-to-face services.

You can provide feedback using our email us form or by calling us on 13 28 46.

Should you have a complaint, we appreciate you providing us with the first opportunity to resolve it.

All people have the right to raise concerns and make legitimate complaints and expect that the issues raised will be handled in a fair, confidential and responsive manner, free from repercussion or prejudice.

Clearly explaining the issue and what you think should be done to fix it will assist us. Please include copies of any relevant documents. At the conclusion of a formal complaint, you will receive our decision in writing.

If you are still not satisfied, you may ask for a review of our handling of the matter. The review process will determine if we acted according to our policies and guidelines.

If you remain dissatisfied, the Commonwealth Ombudsman (phone 1300 362 072), investigates complaints about the administrative actions of Australian Government departments and agencies.

As a general rule, the Commonwealth Ombudsman will not, and in some cases cannot, investigate complaints until they have been raised directly with the agency involved.

You also have the option to write to our Ministers or your local Member of Parliament or Senator. If you have not previously complained to us, they will probably refer your complaint to us, and we will assess it in line with our complaints policy. We report back to our Ministers at the completion of the process. Making a complaint will not affect your relationship with us.