Customers | business.gov.au

Look after your customers during COVID-19

Learn how to protect your customers' safety, understand their rights and keep them supporting your business.

Communicate with customers

Learn how to provide excellent customer service and find the best way to communicate with your customers.

Manage customer relationships

Understand how to build, manage and measure customer relationships.

Manage customer complaints

Learn how to deal with customer complaints and develop processes for your business.

Refuse service

Find out when you can and cannot refuse service to customers.

Install video surveillance

Understand privacy and surveillance laws if you're about to install video surveillance in your business.

Protect your customer's information

Find out if your business handles personal information, and how to protect it.

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