Communicate with customers

Learn how to provide excellent customer service and find the best way to communicate with your customers.

Manage customer complaints

Learn how to deal with customer complaints and develop processes for your business.

Refuse service

Find out when you can and cannot refuse service to customers.

Manage customer relationships

Understand how to build, manage and measure customer relationships.

Protect your customers' information

Find out what customer information is personal and how to protect it.

Install video surveillance

Understand privacy and surveillance laws if you're about to install video surveillance in your business.

Was this page helpful?