We’re committed to making business.gov.au accessible to everyone.

We’ve designed this website to meet level AA Web Content Accessibility Guidelines version 2.1 (WCAG 2.1) and the Australian Government Digital Experience Policy. We continue to audit our website regularly and work towards achieving WCAG 2.2 level AA as a minimum.

Assistive technologies

Our website has been designed to ensure assistive technologies can be used, including:

  • screen readers
  • magnifiers
  • navigation switches
  • speech recognition software.

Browsers and devices

Our website works with modern web browsers and uses a responsive design that automatically adjusts to fit the size and type of device being used to access it. For example smartphone, tablet or desktop.

business.gov.au is tested to display and function correctly against the following browser and operating system combinations:

  • Firefox - Current version and previous version on Windows, MacOS, Linux, iOS and Android.
  • Google Chrome - Current version and previous version on Windows, MacOS, Linux, iOS and Android.
  • Microsoft Edge - Current version and previous version on Windows, MacOS, iOS and Android.
  • Safari - Current version and previous version on MacOS and iOS.
  • Samsung Internet - Current version and previous version on Android.

HTML first

We provide content in HTML format whenever possible, but may use PDF documents for:

  • forms
  • grant guidelines
  • templates.

Any PDF viewing software should open PDF files on our website. We provide an alternative format, such as HTML, Word or Excel for most documents.

Easy Read

We understand people have different ways of reading information. We have some Easy Read pages that are easier to read.

To make sure this information can be used by everyone, we provide it in 2 ways.

  1. HTML format. This can be read on computers, smart phones and tablets. People who use screen readers, magnifiers, navigation switches or speech recognition software to access the internet can read this format.
  2. PDF format. You can print a PDF and give it to someone to someone to help you.

Video transcripts

We provide videos to show how other businesses have improved and succeeded through government grants and support or to explain topics or tasks.

If you can't view the video or listen to the audio, you can download the accessible transcript or view the captions instead. All video, audio and other multimedia on the website have these options. You can either download the transcript near the player or see the captions automatically.

Hearing and speech assistance when you call us

If you’re deaf, have hearing loss or speech disability, an effective way for you to contact us is using the National Relay Service (NRS). Register with the NRS to use one of the following options:

  • chat
  • captions
  • SMS, voice and video relay
  • TTY
    • Type and Read
    • Speak and Read
    • Type and Listen.

Language services

If English isn’t your first language and it is hard to understand business.gov.au, find help on our Other languages page.

Need help?

If you need help accessing our information, contact us. We are available from 8 am to 8 pm, Monday to Friday, across Australia.

Was this page helpful?