Financial and insurance services industry

The financial and insurance services industry includes business providing a range of services. These include services direct to consumers and business as well as services to other businesses in the industry.

Businesses in the industry include:

• investment advisers
• stockbrokers
• financial planners
• wealth management firms
• insurance agents and brokers
• superannuation providers
• insurance companies

The businesses in this industry typically:

• provide financial advice
• provide financial, insurance and superannuation products
• buy, sell, create or change ownership of financial assets
• manage financial assets
• regulate financial activities

Find the latest information about COVID-19 support in your state or territory.

• ACT COVID-19 economic support for business
• NSW COVID-19 Safety plans - Office environment (including call centres)
• NT COVID-19 Business guidelines and safety plans
• QLD Coronavirus (COVID-19) support for service industries, regulated industries and professionals
• SA Business and industry - COVID-19
• SA Create a COVID-Safe Plan
• TAS COVID-19 Safe Workplaces Framework
• VIC COVID-19 Office workplaces guidance
• WA COVID-19 coronavirus: Business and industry recovery

You must be aware of the laws that apply to the financial and insurance services industry. Key legislation inlcudes:

• Competition and Consumer Act 2010
• Australian Consumer Law (ACL)
• Corporations Act 2001
• Corporations Amendment (Future of Financial Advice) Act 2012
• Anti-Money Laundering and Counter-Terrorism Financing Act 2006
• National Consumer Credit Protection Act 2010

APRA activity legislation

Companies with Australian Prudential Regulation Authority (APRA) oversight should also consult the legislation that applies to APRA activities. This legislation includes:

• Authorised Deposit-taking Institutions (ADIs) legislation
• General insurance legislation
• Superannuation legislation
• Life insurance and friendly society legislation

ASIC codes of conduct

Industry associations set codes of conduct to establish service standards. ASIC provide a list of codes of conduct for the financial services industry.

State or territory governments manage the licences and permits for the financial and insurance services industry.

The licences and permits you may need include:

• general insurance
• credit provision
• registered schemes
• custodial or deposit services
• providing financial products
• credit licence
• Australian Financial Services (AFS) licence

The financial and insurance services have specific goods and services tax (GST) measures. Know your GST obligations and register with the Australian Taxation Office (ATO) to ensure you can claim your GST credits.

Other initiatives to provide special assistance to the financial and insurance services industry include:

• Australian Reinsurance Pool Corporation (ARPC): The ARPC administers the terrorism reinsurance scheme, which provides primary insurers with reinsurance for commercial property and business interruption losses caused by terrorism.
• Financial Claims Scheme: This scheme protects depositors of authorised deposit-taking institutions and customers of general insurance companies from potential losses cause by the failure of a company.

Levies and charges fund activities that benefit the industry or economy as a whole such as consumer protection and regulation of the industry. Levies in the financial and insurance services industry contribute to:

• Authorised Deposit-Taking Institutions (ADIs)
• General Insurance institutions
• Superannuation institutions
• Self-Managed Super Funds (SMSFs)
• Life Insurance and Friendly Society institutions

If you employ staff, you need to comply with Australia’s national workplace laws specific to the financial and insurance services industry.

All business must comply with general occupational health and safety regulations. If your business resides in an office building, your health and safety strategy should include measures to prevent office-based injuries.

Some business in the financial and insurance services industry may employ staff or contractors who aren’t office-based. These business will have other WHS requirements that may include:

• standards for protective clothing and equipment
• standards for occupational safety signage
• prevention of burns from hot liquids, surfaces or steam
• driving safety
• electrical safety

Alongside compulsory insurances, the financial and insurance services industry has specific insurances. These insurances may include:

• General liability - cover against legal liability for personal injury, property damage and advertising liability.
• Superannuation trustees liability - cover against actual or alleged breaches of trust or law, neglect or misleading conduct with respect to a super fund.
• Investment managers insurance (IMI) - covers breach of duty, directors and officers liability claims and fraud.
• Commercial crime - covers theft, extortion and fraud from internal employees, external sources or a combination of the two. This insurance can also cover costs associated with data restoration, investigation costs and lost interest.
• Professional indemnity insurance - covers potential damages relating to negligence or breach of duty created by an error, omission or act during the delivery of professional services.

Some banks and insurance companies may also be able to register for the Australian Government Financial Claims Scheme. This protects depositors of authorised deposit-taking institutions and customers of general insurance companies from potential losses caused by the failure of the company.