Business types in this industry

This industry covers a broad range of businesses providing services to individuals, businesses and organisations.

The administrative and support services industry includes:

  • employment services
  • administrative services
  • domestic and commercial cleaning
  • pest control
  • gardening services
  • packaging services
  • support activities for the day-to-day operations of other businesses or organisations

Legislation, standards and initiatives

It’s important that you’re aware of the laws that apply to the administrative and support services industry. Key legislation includes:

Industry guides to the law

Check the Australian Competition & Consumer Commission's (ACCC) guides for more information:

Licences and permits

State, territory and local governments manage the licences and permits for the administrative and support services industry. Select the relevant service type below for some of the licences and permits you may need.

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Find the licences and permits you need for your business

Search the Australian Business Licence and Information Service (ABLIS) to find information on the licences you may need.


All Australian businesses have goods and services tax (GST) obligations. Know your GST obligations and register with the Australian Taxation Office (ATO) to ensure you can claim your GST credits.

Other ATO resources

The Australian Taxation Office provides a range of industry benchmarks which may be of assistance when setting up or managing your business Visit ATO Benchmarks by industry to learn more.

Employing people

If you employ staff, you need to comply with Australia’s national workplace laws specific to the administrative and support services industry.

Browse a list of industry and occupation awards to find the one that applies to your industry.

Create an employment contract tailored to the award and your business needs.

Workplace health and safety (WHS)

There are general occupational health and safety regulations for all businesses, the administrative and support services industry also have state-specific WHS requirements, including:

  • mandatory asbestos training for commercial cleaners and pest controllers in the ACT
  • licensing for high risk work
  • standards for protective clothing and equipment
  • prevention of burns from hot liquids, surfaces or steam
  • prevention of slips and falls
  • prevention of injury from animal handling
  • use of heavy machinery
  • standards for occupational safety signage
  • national standard for manual handling
  • occupational noise management
  • electrical safety
  • handling, labelling, storage and use of chemicals or dangerous substances.

Learn more about state-specific WHS requirements.

Intellectual property

There are Intellectual Property rights that might be relevant to administrative and support services businesses.

  • If you play, use or reproduce film, sound or video recordings you may need to get a licence from the APRA AMCOS website.
  • Plant Breeder’s Rights (PBR) will protect new plant varieties and grants exclusive rights to the plant breeder to use, sell and distribute the plant and receive royalties.


The main environmental concerns that businesses in the administrative and support services industry should be aware of include:

  • protection of parks, flora and fauna
  • protection of heritage sites
  • water conservation
  • sustainability
  • strategies to reduce pesticide spray drift
  • proper disposal of pesticides and other harmful chemicals
  • proper disposal of trade waste
  • biodegradable packaging options
  • waste management and reduction

Get advice on how you can manage your impact on the environment.

Government organisations

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Further advice and assistance

Check our general business information for additional regulations and obligations relevant to your business.

For further advice and assistance, consider contacting your accountant, solicitor, business adviser or industry association.

Read next

Find out more about product safety, labelling, warranty and refund regulations.

Find out more about insurance options for your business.