By using or posting on the social media channels, you are accepting the ‘house rules’.

We developed these rules for use of our social media channels to ensure they remain a positive experience for all members. Our channels include:

Hours of operation

We welcome your comments and questions on our social media channels. We monitor our channels in business hours.

If appropriate, we’ll respond to you within 1 business day.

Before contacting us via social media, you might like to search our website to see if your question has already been answered.

Alternatively, you can contact us between 8am to 8pm nationally, Monday to Friday.

Appropriate content

We ask our Facebook, Instagram, LinkedIn and X communities to apply a common sense approach when:

  • making comments or responding to posts
  • posting information to our wall, including photos
  • commenting underneath a post
  • tagging the account in a wall post or tweet.

We moderate our social media pages. Any comments, links, photos and videos deemed inappropriate will be ignored and monitored. If necessary, we may delete them.

What is inappropriate content?

Inappropriate content includes information that is:

  • inflammatory
  • defamatory
  • commercial or promotional
  • spam
  • overtly party political
  • encouraging activities illegal in Australia
  • considered bullying and harassment
  • transgressing copyright or intellectual property (IP) laws
  • compromising a person’s privacy or personal details (for example, a phone number).


When you use's social media pages, you are using an external site. You are therefore bound by the privacy principles of that site. We encourage you to review the privacy policies of that site for further information. does not endorse, and is not accountable for, any views expressed by third parties using that site.

Record keeping

We record all information posted to the social media channels and use that information for:

  • administering the channels
  • record keeping
  • considering and/or addressing any comments made.

No attempt will be made to further identify social media subscribers except where requested and authorised by law.

Contact us

If you have any questions, concerns or need more information about's social media channels get in touch with us.

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