COVID-19 update: This afternoon the Prime Minister announced a JobKeeper Payment for employers. You can find this information and stay up-to-date on the latest support for businesses on our coronavirus page.×

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Contact Centre is experiencing a high volume of contacts

Our 13 28 46 Contact Centre is experiencing a high volume of contacts resulting in extended wait times.

If you're seeking help relating to the coronavirus, check our coronavirus support and information for business page.

Please send an email and we will get back to you. We apologise for this inconvenience and will assist with your enquiry as soon as possible.

Our services


To help you plan around outages to our online services, we'll publish dates and information about any upcoming work we schedule.

Where possible, we arrange work to be done outside of business hours to minimise any impact on your business.

You'll find information on this page for the following business.gov.au services:

  • ABN Lookup
  • Australian Business Licence and Information Service (ABLIS)
  • Business Consultation website
  • Business or Hobby tool
  • Business Registration Service
  • business.gov.au
  • Country of Origin Labelling tool
  • Major Projects Help tool
  • Super Fund Lookup

Stay informed


Follow us on Twitter, Facebook and LinkedIn for updates and reminders on planned and unplanned outages and interruptions to business.gov.au services.

What to do if you experience a technical issue


When you contact us it can be helpful to tell us the:

  • date and time it happened
  • website or online service you were using
  • web page you were viewing
  • browser you were using (such as Internet Explorer, FireFox, Safari or Chrome)
  • device you were using (such as mobile phone, laptop or desktop)
  • operating system your device uses (such as Windows, iOS, Linux)

Supported browsers and operating systems


business.gov.au is tested to display and function correctly against the following browser and operating system combinations:

  • Internet Explorer 11 on Windows 7+
  • Microsoft Edge on Windows 7+
  • Chrome 79+ on Windows 7+
  • Firefox 71+ on Windows 7+
  • Safari 13+ on Apple devices supported on iOS 13 or macOS 10.14.5 and above
  • Latest version of Chrome on Android 9.0 and above

Service schedules for other Australian Government agencies


Visit the following websites to find out about planned interruptions and outages that may impact your business for: