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The Small Business Commissioner provides information, dispute resolution and advocacy services to help small businesses manage their affairs and inform their decision making.

Services provided include:

  • Dispute resolution - receiving and investigating complaints by or on behalf of small businesses regarding their commercial dealings with other businesses, State or Local government agencies or bodies.
  • Mediation processes - facilitate the resolution of complaints through measures considered appropriate by the Commissioner, including mediation services and/or making representations on behalf of small businesses.
  • Provide information to small businesses to assist them to make decisions relevant to their commercial dealings with other businesses and their dealings with State and Local government bodies.
  • Monitor, investigate and (where it is prescribed) enforce compliance with an Industry Code that may adversely affect small businesses.
  • Investigating market practices that may adversely affect a small business.