COVID-19: You can find information and stay up-to-date on the latest support for business on our coronavirus page or by calling 13 28 46.×

Worried about your energy bill?

If you can't pay your bill on time or you’ve received a disconnection notice, contact your retailer to find out how they can help.

You may be able to

  • delay payment
  • pay your bill off in smaller amounts
  • avoid disconnection

Energy retailers who are members of the Australian Energy Council (AEC) are making sure help is available to customers affected by coronavirus.

If you're not satisfied after speaking to your retailer, contact the energy ombudsman in your state or territory. An ombudsman is a free and independent dispute resolution service.

What we expect from energy providers

The Australian Government wants energy companies to look after businesses and other customers affected by coronavirus. We’ve set some expectations of energy providers, including

  • waiving disconnection, re-connection and/or contract break fees for small businesses that have gone into hibernation, along with daily supply charges to retailers, during any period of disconnection until at least 31 July 2020
  • offering all households and small businesses in financial stress a payment plan or hardship arrangement
  • not disconnecting customers who may be in financial stress, without their agreement before 31 July 2020 and potentially beyond
  • deferring referral to a debt collection agency, or credit default listing until at least 31 July 2020 and potentially beyond
  • minimising planned outages, and providing as much notice as possible to help you manage during an outage

Other energy assistance

There are other ways to get help with your business's energy costs. Find out about: