Cost of doing business series

In today’s challenging economic environment, effective cost management is essential for the survival and growth of small to medium-sized businesses, this workshop series provides insights on how to do it.

Workshop 1: Managing costs

• common (and often overlooked) business costs
• how to track and categorise expenses with confidence
• smart tactics to reduce spend and increase value
• ways to renegotiate with suppliers to ease pressure.

Workshop 2: Leverage existing opportunities

• why loyalty and retention are more cost-effective than constant acquisition
• practical ways to build long-term customer relationships
• the power of personalisation, consistency, and trust
• low-hanging fruit wins you can act on immediately.

Workshop 3: Talking pricing

• knowing your break-even point (and why it matters)
• understanding margins, cost structures, and pricing models
• choosing a pricing strategy that suits your customers and your goals
• communicating price changes clearly and confidently.

Workshop 4: Insource or outsource

• how to identify your core (and non-core) business activities
• which roles or tasks are better kept internal, and which aren’t
• common mistakes businesses make when outsourcing
• what to look for in a great service provider or partner.

Workshop 5: Financial SWOT

• how to conduct a financial SWOT (even if you’re not a “numbers person”)
• common strengths and weaknesses in small business finances
• opportunities to improve revenue, cash flow and resilience
• threats to watch for before they become serious problems.