Having difficult conversations

One of the major causes of workplace issues is the tendency to avoid difficult conversations or providing others with constructive criticism/negative feedback.

This workshop aims to provide supervisors, managers and leaders with the knowledge and skills to have difficult conversations in the workplace.

Topics covered include:

• understanding the communication process
• using empathy to adapt your message
• feedback versus information
• common mistakes when having difficult conversations
• key steps to follow when having a difficult conversation
• bullying versus performance management.