COVID-19: Find the update to the JobKeeper Payment announced this morning and other support for business on our coronavirus page. If your business is based in Victoria, you can find information about business restrictions on Business Victoria’s website. ×

The Small Business Commissioner provides information, dispute resolution and advocacy services to help small businesses manage their affairs and inform their decision making.

Services provided include:

  • Dispute resolution - receiving and investigating complaints by or on behalf of small businesses regarding their commercial dealings with other businesses, State or Local government agencies or bodies.
  • Mediation processes - facilitate the resolution of complaints through measures considered appropriate by the Commissioner, including mediation services and/or making representations on behalf of small businesses.
  • Provide information to small businesses to assist them to make decisions relevant to their commercial dealings with other businesses and their dealings with State and Local government bodies.
  • Monitor, investigate and (where it is prescribed) enforce compliance with an Industry Code that may adversely affect small businesses.
  • Investigating market practices that may adversely affect a small business.