What do you get?

The Small Business Cyber Resilience Service helps small businesses to:

  • build cyber resilience
  • recover after a cyber incident.

The service can help your business by:

  • working one on one with you to develop a tailored plan to improve your small business's cyber security
  • recommending specific actions, tools and guidance best suited to your small business's risk, situation and capability
  • providing practical steps you can take to recover from a cyber incident
  • providing case management support, including mental health support, following an incident
  • referring you to additional support services where required.

Who is eligible for this service?

The Small Business Cyber Resilience Service is available to small businesses with 19 or less full-time (or equivalent) employees, including sole traders, across Australia, in both regional and metropolitan areas.

How much does it cost?

The service is free for small businesses.

How can you access the service?

You can get support by:

  • calling IDCARE's Small Business Cyber Resilience Service helpline on 1800 595 170
  • submitting a request through IDCARE's online form.

The helpline is available from Monday to Friday between 8am and 6pm AEST.

If you are experiencing a live cyber incident, contact the Australian Cyber Security Hotline on 1300CYBER1 for assistance. You will then be offered a referral to the Small Business Cyber Resilience Service for support to recover from the cyber incident.

Support for small business owners who speak languages other than English

You can get help from IDCARE in your preferred language. When you call IDCARE, an adviser will confirm your preferred language and connect with the Translating and Interpreting Service (TIS National) who will help interpret for you.

If you prefer, you can also submit a request through IDCARE’s online form and ask for interpreting assistance. With this option, you can choose a preferred time for an IDCARE adviser to contact you.

Find out more about the Small Business Cyber Resilience Service by downloading the translated factsheets:

Support for small business owners who are d/Deaf or find it hard to hear or speak to hearing people on the phone

You can engage the National Relay Service (NRS), using your preferred communication channel, to get help using the Small Business Cyber Resilience Service. An IDCARE adviser will work with the NRS representative to communicate with you.

If you prefer, you can also submit a request through IDCARE’s online form and ask for relay assistance. With this option, you can choose a preferred time for an IDCARE adviser to contact you via the NRS.